SDN FEATURE NEWS

Unified Office Receives Patent

By Michael Guta October 11, 2016

Many different innovations come together to give us the many different products and services information and communications technologies provide. And each innovation propels the overall development in ICT a step forward by addressing the challenges individuals and organizations face in a digital environment. The new patent, number D766,302 was awarded to Unified Office by the U.S. Patent Office for improving display screen, call center performance and graphical user interface technologies in its Visual Performance Suite Analytics (VPS) solution.

Unified Office provides small and medium-size businesses (SMBs) with SDN-based hybrid cloud managed Voice-over-IP (VoIP) and Unified Communications services. The company has developed solutions to improve SMB workforce productivity with several different platforms including its Total Connect Now, which integrates the Visual Performance Suite Analytics solution with a purpose built architecture from the ground up to deliver high quality of experience, availability, cloud-based intelligence, analytics and business continuity.

The company announced this new patent was issued for the technology that forms the basis of its VPS, which was launched in January 2015. The VPS platform gives organizations a real-time view of changes in operational performance levels and actionable intelligence. This allows administrators to see real-time business performance so they can take actions that will improve operations during times of high peak traffic or network related issues.

The ability to see the network in this way ensures higher quality of experience for customers, with the goal of improving their satisfaction and retention. With Total Connect Now and the patented VPS, companies can see and react much faster to business conditions with proactive service monitoring and round-the-clock backup, which includes interoperability testing to further ensure availability and reliability at all times.

“Helping businesses cope with the rapid pace of technological and behavioral changes in the marketplace is paramount to what we do. We are pleased to receive this patent from the US Patent Office. It is further testimony to the unique innovations that we are bringing to a maturing unified communications, Telecom and VoIP marketplace as more and more companies struggle with the necessary replacement of their legacy VoIP and PBX platforms,” said Ray Pasquale, CEO and Founder of Unified Office.

In today's digital environment, even the smallest of businesses can leverage operational analytics to optimize their workforce and maximize their profitability. Visual Performance Suite gives businesses the tools to operate in a highly dynamic digital environment with an adaptable communication service platform.




Edited by Alicia Young

Contributing Writer

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