SDN FEATURE NEWS

Telus Updates Amdocs Billing and Charging Solution for Greater Agility

By Rory Lidstone February 03, 2016

Amdocs, a company that aids CSP providers in being more efficient through customer experience solutions, recently aided Canadian service provider Telus optimize its business processes and reduce operational expenses. This was accomplished by implementing an upgraded Amdocs billing and charging solution, which recently went live in production for Telus.

Upgrading to the latest version of Amdocs’ billing and charging solution has enabled Telus to streamline its billing process with faster billing cycles. This in turn enables an improved customer experience thanks to more accurate and timely bills that result in fewer customer queries.

In addition to increasing Telus’ agility, the updated Amdocs solution has improved billing predictability for the carrier, ensuring faster realization of revenue.

This past October, Amdocs introduced its Service Design and Create system that lets carriers build NFV and SDN networks more quickly and easily. The package is designed to enable service providers to design, test and deploy SDN/NFV networks in a matter of weeks rather than months. It includes service modeling, testing, debugging, packaging and distribution all in one simple interface.

“Delivering an unsurpassed customer experience is a strategic priority for Telus, as the Canadian market becomes even more competitive,” said Jim Ritchie, vice president of development and support at Telus. “This new Amdocs solution helps to increase customer satisfaction by providing more timely and accurate bills, while helping to ensure more efficient operations with improved billing predictability and faster revenue realization. Our multi-year commitment to Amdocs testifies to the strength of our long term partnership.”

In support of Telus’ dedication to the environment by way of its new green data center, the Amdocs solution runs on a Telus virtualized hardware and software platform. This platform requires less IT hardware and allows for lower energy costs. This project also includes a multi-year extension for Amdocs in term of maintenance and ongoing services.




Edited by Kyle Piscioniere

Contributing Writer

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