Telus Updates Amdocs Billing and Charging Solution for Greater Agility

By Rory Lidstone February 03, 2016

Amdocs, a company that aids CSP providers in being more efficient through customer experience solutions, recently aided Canadian service provider Telus optimize its business processes and reduce operational expenses. This was accomplished by implementing an upgraded Amdocs billing and charging solution, which recently went live in production for Telus.

Upgrading to the latest version of Amdocs’ billing and charging solution has enabled Telus to streamline its billing process with faster billing cycles. This in turn enables an improved customer experience thanks to more accurate and timely bills that result in fewer customer queries.

In addition to increasing Telus’ agility, the updated Amdocs solution has improved billing predictability for the carrier, ensuring faster realization of revenue.

This past October, Amdocs introduced its Service Design and Create system that lets carriers build NFV and SDN networks more quickly and easily. The package is designed to enable service providers to design, test and deploy SDN/NFV networks in a matter of weeks rather than months. It includes service modeling, testing, debugging, packaging and distribution all in one simple interface.

“Delivering an unsurpassed customer experience is a strategic priority for Telus, as the Canadian market becomes even more competitive,” said Jim Ritchie, vice president of development and support at Telus. “This new Amdocs solution helps to increase customer satisfaction by providing more timely and accurate bills, while helping to ensure more efficient operations with improved billing predictability and faster revenue realization. Our multi-year commitment to Amdocs testifies to the strength of our long term partnership.”

In support of Telus’ dedication to the environment by way of its new green data center, the Amdocs solution runs on a Telus virtualized hardware and software platform. This platform requires less IT hardware and allows for lower energy costs. This project also includes a multi-year extension for Amdocs in term of maintenance and ongoing services.

Edited by Kyle Piscioniere

Contributing Writer

Related Articles

New Partnership Helps Service Providers with SDN

By: Frank Griffin    3/30/2017

A new partnership between Packet Design and NEC/Netcracker is going to give service providers new tools to implement software-defined networking (SDN)…

Read More

Brain4Net's New SDN Services Mean More Value

By: Steve Anderson    3/23/2017

Brain4Net brings out a line of carrier Ethernet services built around SDN, which join with virtual network services to create greater value.

Read More

TMC Announces 2016 SDN Product of the Year Award Winners

By: TMC    1/18/2017

TMC, a global, integrated media company helping clients build communities in person, in print and online, announced today the winners of the 2016 SDN …

Read More

Juniper to Buy AppFormix

By: Paula Bernier    12/5/2016

Juniper Networks recently announced plans to buy cloud optimization platform provider AppFormix. The deal is expected to close this quarter.

Read More

Vidder Expands on PrecisionAccess with Automation, Channel Efforts, Etc.

By: Paula Bernier    11/28/2016

Security company Vidder, which sells the PrecisionAccess software-defined perimeter service, continues to build on its momentum with new customers, ne…

Read More